FREQUENTLY ASKED QUESTIONS

ARE YOU OPEN?

We are open and taking appointments! Please use the Appointments page to book the one that you need. For prices that are transparent and reasonable, healthcare has never been so accessible. Come for first consultation or to put your mind to rest with a second opinion. If not sure, please submit the Get-In-Touch form and we will call you back.

WHAT DO I NEED TO BRING?

Please bring all your medications. Know your allergies. It will help to have your NHS app open to access any relevant information. Please bring any relevant clinic letters you may have. It may take longer during first consultation to understand your medical state fully.

HOW MUCH WILL IT COST?

We believe patients must have enough time to describe not only their problem but have enough time to explore their concerns and worries. A GP or Urgent Care consultation costs £125 for one issue. It is paid online at the time of online booking prior to the appointment. Specialists have their separate charges typically £250, some accept insurance. Minor procedures or investigations such as catheter change, abscess drainage, dressing change, ECG have their separate charges. You would be informed of them beforehand.

WHAT IS SEEN AT THE CLINIC?

We would be happy to see you to provide consultations for most medical conditions. We offer joint injections for pain relief, insertion and replacement of urinary catheters, change of dressings, removal of stitches and insertion of contraceptive hormonal implant. While we are working on bringing specialists to our clinic, we can directly refer you to Springfield or Rivers hospitals for specialist opinion. Please use Get-In-Touch form to enquire and we will call you back.

Please note any acute or urgent situation requiring same-day blood tests may be advised to go to A&E.

WHAT IS CANCELLATION POLICY?

You can cancel upto same date before the scheduled appointment without incurring any cost. Cancellation on the day or a no show would incur charge of £60. This is to make sure we can give most appointments and more patients benefit.

WHAT IF I NEED TESTS?

If you need blood tests, swabs or ECG, we will advise you the cost before the tests. They would be done on certain days. The results can take a day to few days depending upon the test.

For X-ray, CT, ultrasound or MRI scans, we would refer you to our affiliated partners, Springfield Hospital in Chelmsford or Rivers Hospital in Sawbridgeworth.

HOW DO I BOOK AN APPOINTMENT?

There are appointments all days at different times. Please go to Appointment to select the date and time slot for GP or an Urgent Care Consultant. You can request a call back via Get-in-Touch form or simply text us if you’d prefer to talk to Sandy for an appointment that suits you.

WHAT IS NOT TREATED HERE?

Acutely disturbed mental health issues, early pregnancy and obstetrics related problems are not treated at the moment. Any acute or urgent condition that requires same-day blood tests will be advised to seek NHS’s urgent and emergency services.

WHERE ARE YOU LOCATED?

We are on the ground floor of the Old Exchange building on Mill Lane in Great Dunmow. Once you have parked in the Co-Op car park, with your back towards the Co-Op, walk to the left away from Co-Op and we are in front of you. Parking in Co-Op is via MI Permit app, location code 737933. Please let the receptionist know you have arrived.

HOW CAN I WORK WITH YOU?

We are constantly partnering up with professionals who can add value and help our patients. You may be a GP or a specialist consultant. Please reach out via ‘Get in Touch’ form and we will call you back.

WHY DO I HAVE TO FILL OUT THE FORMS?

Due to a highly regulated nature of our work, prior to the consultation, you’ll be asked to sign some of the forms such as consent form, agreeing to our T&Cs and providing your accurate medical history. They are important for us to be able to look after you confidently so please bear with us.

CAN I REQUEST MY RECORDS?

Your care is only as good as the information your doctor has. To make your care continuous, a password protected pdf can be emailed to your preferred email address if you’d like to have it. Please let the doctor know. It’ll be with you in one working week.

DO YOU DO HOME VISIT?

Yes we do home visits! We can do consultation and arrange treatments such as IV antibiotics, IV fluids avoiding a hospital admission. Doctor's visit is charged at £300 per 20min appointment for a travel time of 20 minutes from the clinic.

WHAT IF I AM NOT SATISFIED?

Please contact the Practice Manager via Get-in-Touch form and they will try to resolve your complaint.

WHAT SHOULD I EXPECT OUT OF A CONSULTATION?

After clinical assessment, the doctor will have a discussion with you and recommend treatment options. It can end with a prescription or may require further tests and a review in a follow-up appointment. Not all conditions require medications as a treatment and watchful observation of symptoms may be the best option at times. Our promise is that your care will be safe and effective. Our service will be caring and responsive to your needs.

I WOULD LIKE A HEALTH MOT...

We are sure you'll agree that early accurate detection of disease is better than treating it when it's more advanced. A wellness check can explore such issues. It’ll typically include two consultations, ECG, lung function, BMI and blood tests. Discussion for an appropriate scan will also take place as needed. Our affiliated partner hospitals at Springfield in Chelmsford and Rivers at Sawbridgeworth would be happy to accommodate you at the earliest.

RECORDING CONSULTATIONS

We may audio record the consultation. When done in partnership with yourself, it is a very useful method to remember the conversation, so fewer chances of missing important bits, leading to a higher quality care. It also protects you as well as doctors from unpleasant accusations. While doing so we will always protect your privacy and dignity. The recording will not be shared with anyone unless there's a lawful reason to do so.

GIVE US FEEDBACK

Please give us feedback when things go wrong or they were good or you think we can try new things/ way of providing our service. We want our service to be an exemplar and a driver for a positive change to not only an individual's life and wellbeing but that of the community at large. We encourage our staff to do the same. Please use the Get-in-Touch form for any suggestions. Thank you!